Refund policy

If you order something from us and need a different size or don't love it, rest assured that we have FREE U.S. RETURNS & EXCHANGES for unwashed and unworn items with tags attached within 30 days of when your order was delivered. Final sale items are not eligible for return or exchange.

Hats, Shoes, unless defective, as well as Final Sale items cannot be returned or exchanged.

To get your prepaid label to return or exchange an item, go to:

Sugar Stitch Return Portal

Note: we offer ONE free return shipping label per order. Please try to process all returns/ exchanges from the same order together. For multiple orders please go through the returns portal for each order number. Items from separate orders shipped back together will not be processed.

Items sent back outside of this process will not be processed and cannot be recovered.

Here are the details:

EXCHANGES:

Items in new, unwashed, and unworn condition, with tags attached can be exchanged up to 30 days after purchase.

Once you drop your item in in the mail, your requested exchange item(s) will ship out. You’ll receive a tracking email when it’s on the way!

Exchanges will ship to the original shipping address with our standard 3 - 7 day shipping method. You’ll have the option to edit your shipping address once you submit the exchange. Be sure to do this before you ship out your item (once shipped we cannot change the address).

If you would like to exchange your item(s) for a different style, you can use the Shop Now feature. On the returns portal select “Return Item”, choose your reason, and then select Shop Now. You can then shop from our site immediately with your return credit. Please note that discounts only apply to even exchanges (color or size) and will not apply to exchanges for different styles.

RETURNS:

Items can be returned in new, unwashed, and unworn condition up to 30 days after purchase for a refund to original payment method or store credit.

Refunds to original payment method will be processed 5-7 business days after the item is delivered back to us. Store credit refunds will be available to you as soon as your item is in the mail. Or, you can use the Shop Now option to shop with your credit immediately after completing the returns process. Original shipping charges are not refundable.

You will receive an email confirmation as soon as your refund is processed.

INCORRECT, DEFECTIVE OR DAMAGED ITEMS:

If we make a mistake, we'll take care of it! If you received an incorrect, defective or damaged product, please request an exchange on our online portal. When prompted to select a reason for exchange be sure to select: “There was an issue with item or shipping”

For any urgent or special requests, shoot us an email at support@shopsugarstitch.com with your order number and what the issue is.